Thera Physical & Occupational Therapy · New York City
Frequently Asked
Questions
Everything you need to know about our cash-pay PT and OT clinic in Midtown Manhattan — from insurance to specialties to what to expect on your first visit.
We know that starting therapy can feel overwhelming — especially after surgery or a serious diagnosis. These answers are meant to make it easier. If you have a question that's not here, call or email us directly.
Location & Access
We are located at 115 West 30th Street, Suite 502B, New York, NY 10001 — in the heart of Midtown Manhattan.
Our Midtown Manhattan clinic is convenient for patients across all five boroughs and beyond. We regularly treat patients from Chelsea, Hell's Kitchen, Murray Hill, Flatiron, Gramercy, the Upper West Side, the Upper East Side, the Village, Tribeca, Brooklyn, Queens, the Bronx, Staten Island, and New Jersey. Our central location makes us reachable from virtually anywhere in the metro area.
Yes — several parking garages are within a block or two of our building on West 30th Street. That said, most of our patients find public transit the easiest option given our proximity to Penn Station and multiple subway lines. Please contact us if you need specific parking recommendations.
Insurance & Cost
Thera is a cash-pay, out-of-network (OON) practice. We do not bill insurance directly. However, we provide a detailed superbill after each session — a receipt with all the codes and information your insurer needs — so you can submit for potential reimbursement on your own.
Sessions are $250 per visit. Every session is one-on-one with your licensed therapist for a full 55–60 minutes. We do not use aides or assistants, and we do not overbook. You receive the full attention of your PT or OT from start to finish.
A superbill is an itemized receipt that includes everything your insurance company needs to process an out-of-network claim: CPT procedure codes, ICD-10 diagnosis codes, provider NPI numbers, our practice EIN, session dates, and start/end times.
You submit it directly to your insurer — usually via their member portal or by mail. Reimbursement depends on your plan's out-of-network benefits and whether you've met your deductible. We're happy to walk you through this process.
In-network PT practices typically see 8–12 patients per hour per therapist, using aides for much of the hands-on work. Insurance contracts also limit the number of visits and the types of treatment covered.
At Thera, you see only your licensed therapist — no techs, no double-booking. Your care is never rationed by an insurance authorization. For complex conditions like post-mastectomy recovery or lymphedema, this level of individualized attention makes a measurable difference in outcomes.
Services & Conditions
Physical therapy (PT) focuses on restoring movement, strength, range of motion, and physical function — especially after surgery, injury, or illness.
Occupational therapy (OT) focuses on returning you to the meaningful activities of daily life: getting dressed, cooking, working, reaching overhead, and everything else that makes life feel normal. OT looks at how your condition affects your whole life, not just your body.
At Thera, our PT and OT work together so your recovery is complete — addressing both the physical and functional dimensions of healing.
Our core specialties include:
Post-surgical rehabilitation — including breast reconstruction, mastectomy, lumpectomy, axillary dissection, and plastic surgery recovery (breast augmentation, body contouring, and more).
Breast cancer rehabilitation — addressing pain, stiffness, scar tissue, fatigue, and functional limitations throughout and after cancer treatment.
Lymphedema management — for cancer-related or primary lymphedema, including manual lymphatic drainage, compression education, and self-care training.
Musculoskeletal conditions — including neck and back pain, shoulder injuries, post-fracture recovery, and joint conditions.
In New York State, you can begin physical therapy without a referral for up to 10 visits or 30 days under direct access laws. For occupational therapy, a physician prescription is generally recommended.
A written referral or script is also helpful — and sometimes required — for out-of-network insurance reimbursement. We can help you navigate this, and we coordinate with your surgical team or referring physician whenever needed.
Sessions & Your Care
Your first session is a comprehensive evaluation. Your therapist will review your medical history, surgical records (if applicable), current symptoms, and goals. We'll perform a hands-on functional assessment and begin to identify what's limiting your recovery.
In most cases, you'll also receive some initial treatment in that first session — we don't believe in making you wait to start feeling better.
Sessions are 55–60 minutes of one-on-one time with your licensed therapist. We do not use aides or assistants. You will never be left doing exercises alone while your therapist sees another patient.
This varies based on your diagnosis, surgical history, and goals. Some patients achieve their goals in 4–6 sessions; others benefit from ongoing care over several months — particularly those managing lymphedema or recovering from complex reconstructive surgery.
We set measurable goals at the outset, reassess your progress regularly, and never recommend more sessions than you need.
Yes — and for many of our patients, especially those recovering from breast surgery or cancer treatment, receiving both PT and OT is strongly recommended. The two disciplines complement each other, addressing different but interconnected aspects of your recovery. Your PT and OT communicate directly and coordinate your care plan together.
Our Specialties
Yes. Breast cancer rehabilitation is one of our core specialties. We treat patients at every stage of the cancer journey — during active treatment, post-surgically, and long-term.
We address the physical and functional effects of lumpectomy, mastectomy, axillary lymph node dissection, sentinel node biopsy, radiation, chemotherapy, and all types of reconstruction — including implant-based and flap procedures (DIEP, TRAM, latissimus dorsi).
Lymphedema is swelling caused by damage or disruption to the lymphatic system — most commonly in the arm or hand after breast cancer treatment involving the lymph nodes, or in the leg after other cancers or procedures.
We offer specialized lymphedema management including manual lymphatic drainage (MLD), compression garment education and fitting guidance, therapeutic exercise, skin care instruction, and long-term self-management training. Early intervention produces the best outcomes — contact us as soon as you notice swelling.
Yes. We work with patients recovering from breast augmentation, reduction, reconstruction, body contouring, liposuction, abdominoplasty (tummy tuck), and other plastic surgery procedures. Physical and occupational therapy can significantly reduce recovery time, manage post-surgical swelling and fibrosis, and restore range of motion and function.
We collaborate closely with plastic surgeons and follow post-operative protocols to ensure your recovery is safe and effective.
Absolutely — and it's often underutilized in breast cancer recovery. OT addresses the everyday functional challenges that surgery and treatment create: difficulty reaching overhead to style your hair or put on a shirt, fatigue that makes cooking feel impossible, fine motor challenges from nerve changes, and the emotional dimension of adapting to a new body.
Our occupational therapist helps you rebuild independence and confidence in your daily life — not just your range of motion.
Ready to start your
recovery?
Our team in Midtown Manhattan is here to help. Whether you're just out of surgery, managing a chronic condition, or ready to reclaim your daily life — we'd love to hear from you.
Suite 502B, New York, NY 10001
Lymphedema · Plastic Surgery Recovery
One-on-One Sessions · No Aides
Thera Rehab · Patient Resources
Questions, answered — by our therapists.
Clear, practical answers to the questions patients ask us most — about cording after surgery, lymphedema, breast reconstruction recovery, and getting back to the things you love.
Axillary Web Syndrome (Cording)
What is axillary web syndrome, or "cording"?
Axillary web syndrome (AWS), commonly called cording, is a condition in which one or more tight, rope-like cords develop under the skin of the armpit. The cords can run from the underarm down the inner arm toward the elbow or wrist, and sometimes across the chest wall. They're usually most visible — and most uncomfortable — when you raise the arm or reach overhead, and many people describe the sensation as a "guitar string" being pulled.
AWS most often appears in the weeks to months after breast cancer surgery, particularly procedures involving the lymph nodes such as a sentinel node biopsy or axillary lymph node dissection.
Is axillary web syndrome dangerous?
On its own, AWS is generally not dangerous. It's considered a benign, often self-limiting condition rather than a sign that something is medically wrong. That said, it can be painful and can meaningfully restrict shoulder and arm movement — which may interfere with daily activities, exercise, and even positioning for ongoing cancer treatment such as radiation.
The good news is that cording tends to respond very well to physical therapy. Because a cord can occasionally be confused with other issues, any new cord accompanied by redness, warmth, or swelling should be evaluated by a clinician to rule out other causes.
What are the symptoms of axillary web syndrome?
Common signs include:
- Visible or palpable rope-like cords in the armpit, inner arm, or chest
- A pulling or tightness when lifting or reaching the arm
- Pain along the cord, especially with stretching
- Reduced shoulder range of motion — difficulty raising the arm fully
- Tenderness in the underarm region
What causes axillary web syndrome?
AWS is thought to result from disruption and scarring of the superficial lymphatic vessels and small veins, often following surgery in the underarm area. Trauma to the region, lymph node removal, and the body's inflammatory healing response all appear to play a role. While the condition is most strongly linked to breast cancer surgery, the exact mechanism isn't fully understood.
Can you get axillary web syndrome without cancer or surgery?
Although AWS is most commonly seen after breast cancer surgery, it isn't exclusive to it. Cases have been reported after other procedures in the underarm, after infection or trauma, and — more rarely — with no identifiable cause, sometimes called idiopathic AWS. If you notice cording without a history of surgery, it's worth having it assessed so other causes can be ruled out.
Can men get axillary web syndrome?
Yes. AWS is far more common in women because it's closely tied to breast cancer surgery, but men can develop it too — for example, after treatment for male breast cancer, a lymph node biopsy, or other procedures in the axilla.
How is axillary web syndrome treated, and which stretches help?
AWS usually responds well to conservative, hands-on care, and physical and occupational therapy is the first-line approach. Treatment may include gentle manual therapy and cord/scar mobilization, guided stretching and range-of-motion work, manual lymphatic drainage techniques, and a personalized home program. Many people see meaningful improvement within a few weeks of consistent therapy.
Gentle, pain-respecting stretches — such as supported wall-walking with the fingers, doorway stretches, and assisted overhead reaching — are commonly used. The right stretches and the right intensity depend on your stage of healing, so it's best to have a therapist demonstrate technique and dosage rather than pushing into sharp pain on your own.
Lymphedema
What is lymphedema, and what is the "gold standard" treatment?
Lymphedema is chronic swelling — most often in an arm or leg — that occurs when the lymphatic system can't drain fluid efficiently. It frequently develops after lymph nodes are removed or treated with radiation, such as arm swelling after breast cancer treatment.
The recognized gold-standard treatment is Complete Decongestive Therapy (CDT), a comprehensive program that combines manual lymphatic drainage (a gentle, specialized hands-on technique), compression bandaging and fitted garments, targeted exercise, and careful skin care. It's typically delivered in two phases: an intensive reduction phase, followed by a long-term maintenance phase you manage at home with your therapist's guidance.
Who can diagnose lymphedema?
Lymphedema is typically diagnosed by a physician — your oncologist, surgeon, or a lymphedema specialist — and assessed in detail by a Certified Lymphedema Therapist (CLT). Diagnosis often involves your medical history, a physical exam, and limb measurements, with imaging used in less clear-cut cases. Early evaluation matters, because lymphedema is much easier to control when it's caught and managed early.
Can I fly with lymphedema? Why do I swell after flights?
Many people with lymphedema fly without trouble, but cabin pressure changes and long periods of sitting can sometimes trigger or worsen swelling. If you're at risk, it's often recommended to:
- Wear a properly fitted compression garment during the flight
- Stay hydrated and move regularly
- Do gentle arm or leg exercises in your seat
- Avoid heavy carry-ons or tight clothing on the affected side
Mild puffiness after any flight is common and usually relates to inactivity and pressure rather than the lymph nodes themselves. Because the right precautions depend on your situation, check with your therapist before traveling — especially for long-haul flights. Persistent, painful, or one-sided swelling after a flight should always be evaluated.
What's the difference between lymphedema and lipedema?
They're often confused but are distinct conditions. Lymphedema is a buildup of lymph fluid that can affect one or both limbs and often involves the hands or feet. Lipedema is a disorder of abnormal, symmetrical fat accumulation — usually in the legs, sometimes the arms — that characteristically spares the feet, feels tender, and bruises easily.
The two can also occur together (lipo-lymphedema). An accurate diagnosis matters because the emphasis of treatment differs between them.
Reconstruction & Post-Surgical Recovery
What is DIEP flap recovery like, and how can therapy help?
A DIEP flap is a type of breast reconstruction that uses skin and fat from the lower abdomen — sparing the abdominal muscle — to rebuild the breast. Because it involves both the chest and an abdominal donor site, recovery affects posture, core stability, and shoulder/arm mobility.
Physical and occupational therapy supports recovery with gentle range-of-motion work, posture retraining, scar and soft-tissue mobilization once incisions heal, swelling management, and a gradual, safe return to core engagement and daily activities. Therapy is always timed to your surgeon's healing protocol.
Do SGAP or TUG/PAP flap reconstructions have similar recovery needs?
Yes. Reconstructions that draw tissue from other donor sites — such as SGAP (buttock) or TUG/PAP (inner thigh) flaps — also create a second surgical site that benefits from rehabilitation. The principles are the same: protect healing tissue, restore mobility gradually, manage scarring and swelling, and rebuild strength and function in step with your surgeon's clearance.
Can physical therapy help with scar tissue after breast or cancer surgery?
Yes. Once incisions have healed, scar and soft-tissue mobilization can improve the flexibility and appearance of scars, reduce tightness and adhesions, and restore comfortable movement. Therapists use targeted hands-on techniques and teach you self-massage so you can continue progress at home. Scar work begins only after your surgeon confirms the area is ready.
Is lymphatic massage helpful after cosmetic or reconstructive surgery?
Manual lymphatic drainage is commonly used after surgery to help reduce swelling and bruising and to support comfortable healing. It's a light, specific technique — quite different from a deep-tissue massage — and is best performed or guided by a trained therapist, with timing matched to your procedure and your surgeon's recommendations.
Breastfeeding & Breast Health
Should I use ice or heat for mastitis?
Current lactation guidance has shifted toward cold rather than heat for inflammatory mastitis. Cold compresses help calm inflammation, swelling, and pain, while applying heat can increase inflammation and is generally discouraged for acute mastitis. (A brief touch of warmth just before a feed is sometimes used to encourage letdown, but cold is preferred for the inflammation itself.)
Aggressive deep massage of the breast is also no longer recommended, as it can worsen tissue swelling — gentle, lymphatic-style techniques are now favored. If you have a fever, worsening redness, or feel generally unwell, contact your healthcare provider, as you may need medical treatment.
How is a clogged (blocked) milk duct treated?
Approaches that are generally recommended include:
- Frequent, comfortable nursing or pumping
- Gentle lymphatic drainage toward the armpit, rather than firm pressure on the duct
- Cold compresses between feeds to reduce swelling
- Anti-inflammatory measures as advised by your provider
For stubborn or recurrent clogs, some clinicians use therapeutic ultrasound. Avoid very aggressive massage, which can aggravate the area. Persistent or painful blockages, or any signs of infection, should be evaluated by your provider.
Can therapy help during or after breast cancer radiation?
Yes. Gentle, guided exercise during and after radiotherapy can help maintain shoulder mobility and reduce stiffness, and therapy can also address skin tightness, scar restriction, and fatigue. Your program should be coordinated with your oncology team and tailored to your treatment schedule and skin condition.
Postpartum & Lipedema
Can lipedema appear after pregnancy or a C-section?
Lipedema often becomes noticeable or worsens during times of hormonal change — puberty, pregnancy, and menopause. Some people first recognize it after pregnancy or a cesarean, typically as disproportionate, tender swelling in the legs (and sometimes the arms) that doesn't respond to diet the way ordinary weight gain would.
Conservative management — manual lymphatic drainage, compression, exercise, and skin care — can help with comfort and swelling. An accurate diagnosis is the first step, since lipedema is frequently mistaken for general weight gain or lymphedema.
Working With Thera Rehab
What conditions does Thera Rehab specialize in?
Thera Rehab provides specialized physical and occupational therapy across the following areas:
- Breast Cancer Rehabilitation — pre-hab, post-hab, and throughout treatment (mastectomy, lumpectomy, DIEP flap, and more)
- Lymphedema Treatment & Management — Complete Decongestive Therapy (CDT), MLD, and compression garment fitting by LANA-certified therapists
- Lymphatic Care & Wellness — manual lymphatic drainage for post-surgical recovery, postpartum wellness, lipedema, and general wellness
- Plastic Surgery Recovery — MLD, scar management, and fibrotic tissue prevention after liposuction, abdominoplasty, BBL, and more
- Scar Management & Prevention — for surgical, radiation, trauma, and C-section scars
- Mastitis & Clogged Milk Duct Treatment — evidence-based, same-week appointments available
- Axillary Web Syndrome (Cording) — hands-on treatment and guided home programs
- Orthopedic Rehabilitation — post-surgical recovery, injury rehab, arthritis, back and neck pain
- Occupational Therapy & Hand Therapy — ADL training, fine motor therapy, adaptive equipment assessments
- Oncology Rehabilitation — fatigue management, strength and endurance, lymphedema prevention
- Concierge Rehab — in-home or in-clinic, across NYC and surrounding areas
Do you offer concierge or in-home therapy?
Yes — for patients who prefer to recover at home or have difficulty traveling, Thera Rehab offers concierge and in-home physical and occupational therapy throughout Manhattan, Brooklyn, Queens, the Bronx, Staten Island, Long Island, Westchester, and New Jersey. Care is delivered one-on-one by a licensed therapist at a time that fits your schedule.
In-clinic sessions are also available at our Midtown Manhattan location — steps from Penn Station. Learn more about our concierge program →
Do I need a referral, and do you accept insurance?
Referrals: No referral is needed to get started. New York State's Direct Access law allows you to begin physical or occupational therapy without a physician's referral for up to 10 visits or 30 days. After that, a prescription is required to continue — our team will help coordinate this with your doctor.
Insurance: Thera Rehab is an out-of-network provider. We provide detailed superbills after each session, which you can submit directly to your insurer for reimbursement. We also accept HSA, FSA, HRA, DCFSA, and LCFSA cards directly at the time of service.
To verify your out-of-network benefits before your first visit, email us at info@thera-rehab.com with your insurance details and we'll help check your coverage.
How do I get started?
The first step is a one-on-one evaluation, where a therapist reviews your history and goals and builds a plan tailored to you. To schedule, call us at (917) 319-4492, email info@thera-rehab.com, or book directly online. No referral needed for your first 10 visits.
Still have a question?
Every recovery is different. If you'd like an answer specific to your situation, our therapists are happy to talk it through — no pressure, no obligation.
Book an evaluation